HARDPOINT 3D · GOOD TO KNOW
Let’s get it right.
Updated September 7, 2026
Before you pay
A quote request is free and does not place a paid order. We agree on the design, quantity, material, price and timing before production. Original design work and included revisions are defined in your quote.
Changing or cancelling an order
Contact us promptly before production begins. Unstarted physical print orders can be cancelled for a refund. Separately approved design work that has already been delivered is handled according to its agreed scope. Once a personalized piece is in production, a change of mind may require a new quote; this does not limit remedies for faulty, incorrect or delayed orders.
Damaged, faulty or incorrect pieces
Email orders@hardpoint3d.com with the order reference and a description, ideally within 14 days of delivery so we can investigate promptly. Pictures of the item and packaging help. We will arrange an appropriate replacement, repair or refund and cover return postage when a return is needed for our error or a confirmed defect. The 14-day request is not a limit on any rights you have by law.
Returns for a change of mind
For an unpersonalized catalog piece, request a return within 14 days of delivery. It must be unused and protected for return shipping. Contact us for instructions before sending it. Return postage is normally your responsibility; original delivery charges are handled in the return agreement. Personalized and commissioned pieces are made to your approved specification and are not offered with routine change-of-mind returns.
Digital files
A studio download is a file, not a physical shipment. If a file fails to open or differs from the selected design, contact us with its design link and software details. A digital purchase, where offered, states its license and delivery conditions separately.
Refunds
Approved refunds are sent to the original payment method. We confirm when the refund is initiated; your payment provider controls when it appears in your account.